Synthetic intelligence for independent practice

Listen to it
answer your phone.

This is a real call — not a script. Sage, our AI, picks up on the first ring, checks your live calendar, confirms the insurance you take, and books the visit — in real time. He doesn't just talk. He works. Press play.

Two AI teammates: Sage works your front desk — that's Sage on the call. Aveena is here to answer your questions — talk to her live any time.

No app for your patients. No contract for you. Live in about a week.

Incoming call · answered in 0.4s
Real call Unscripted · Sage working in real time · no PHI
S
SageFront desk, answering line 1
Sage
Thank you for calling IB365, this is Sage. How can I help you today?
Caller
Hey — I'd like to schedule my first appointment.
Sage
I'd love to help! Since it's your first time, I just need a few details to set you up.
Sage
I have 9:00 with Charles Ochonma or 10:00 with David Kim on July 1st. Which works for you?
Caller
Let's do 10 AM.
→ new-patient appointment created · intake forms sent
Press play — hear a booking, start to finish
1,700
calls answered for a single practice in its peak week. Zero missed. ¹
24/7
English and Spanish. First ring, every ring — nights, weekends, lunch breaks.
Not a phone tree. Not a script. A teammate.

It doesn't just answer. It acts — in real time.

Most "AI receptionists" are a decision tree with a nicer voice. Aveena thinks, then acts — she pulls your live calendar to see what's open this second, looks up the insurance you actually accept, and checks which providers are really scheduled — then books it. A teammate who works every hour you're closed: never quits, never calls in sick, never needs retraining.

01 — The receptionist who never leaves

An agent that works your phones 24/7 — and never quits.

Aveena answers every call on the first ring, understands it, and acts — books the visit, checks the insurance, updates the chart. No sick days. No turnover. No $14,000 scramble to replace the front desk that just walked. She's on every hour you're closed.

▶ Talk to Aveena live right now →

02 — The whole practice, one place

Watch the CRM run a real practice.

Live calendar, patients, charts, insurance, billing — the system Aveena writes into and your staff runs the day from. Nothing bolted together, nothing slipping through. Press play on the live demo and watch a real practice move through it.

Open the live CRM demo →

03 — The patient portal patients actually use

They get in with a phone number and birthday. That's it.

Built to support HIPAA and passwordless — no usernames, no password resets, nothing for your staff to manage or your patients to forget. That's why adoption runs past 80%. Patients see their appointments, join telehealth in one tap, message the office, and reach support any hour.

See the MyCare demo →

04 — Everything under one roof

Scheduling, charting, billing, insurance, messaging — all of it.

The full front-and-back office, built for independent practice instead of bolted onto a hospital system. See every feature, what it replaces, and what it connects to.

Explore the CRM features →

05 — Go as deep as you want

Every workflow, documented.

How it works, what it connects to, security and HIPAA, every integration — the whole system, written down. Read it before you buy, or hand it straight to your IT person.

Browse all the docs →

Seen enough? Get your practice covered.

Live in about a week. Keep your number. Cancel any time.

Start now — sign up → Or call us: (888) 252-3019
Why it compounds

One answered call is small. A year of them changes the shape of the practice.

i.

Time back

Your $47/hour nurse stops doing a $17/hour job. Clinical staff do clinical work.

ii.

Overhead down

No 60-day, $14,000 scramble to replace the front desk that just quit.

iii.

Care gets better

Providers stay present with the patient in front of them, not the phone ringing behind.

iv.

Patients stay

Reachable practices keep families. Unreachable ones lose the whole household.

v.

Revenue compounds

Every captured call is an appointment that would have walked. It adds up quietly.

Independent practices are disappearing

Rural America lost 42% of its independent practices between 2019 and 2024. Source: Physicians Advocacy Institute / Avalere, “Rural Areas Face Steep Decline in Independent Physicians and Practices”.

You don't have to be one of them.

Forward your existing line in thirty seconds. Keep your number. Revert any time. The phone stops being the thing that's breaking your practice.

No monthly platform fee. $49 one-time setup, then $0.60 a minute for calls answered. Prepaid, no contract.

In plain words

What IB365 is, and what we do.

We are IB365 (InboundAI365, LLC), a software company based in Sacramento, California, founded by Ryan Bolden. We provide an AI front desk and practice platform for independent medical practices across the United States: Sage answers your phone 24/7 in English and Spanish, books visits against your live calendar and checks the insurance you accept; the IB365 CRM runs scheduling, charting, billing, insurance and messaging; and MyCare is the passwordless patient portal. There is no monthly platform fee: a $49 one-time setup, then $0.60 per answered voice minute, with no contract. Call (888) 252-3019 or email hello@ib365.ai.

Frequently asked questions

Questions practices ask before they sign up.

What does IB365 do?

IB365 gives an independent medical practice an AI front desk and the software behind it. Sage, the voice agent, answers the practice phone on the first ring 24 hours a day, 7 days a week, in English and Spanish; it checks the live calendar, confirms the insurance the practice accepts, books the visit and updates the chart. The same platform includes a practice CRM (scheduling, charting, billing, insurance, messaging) and MyCare, a passwordless patient portal.

How much does IB365 cost?

IB365 has no monthly platform fee. A practice pays a $49 one-time setup, then usage only: $0.60 per answered voice minute, prepaid. There is no contract, and you can cancel at any time.

Do I have to change my phone number?

No. You forward your existing line to IB365, which takes about thirty seconds, and you keep your number. If you stop using the service, you remove the forward and your line works exactly as before.

Is IB365 HIPAA compliant?

IB365 is built to HIPAA standards: data is encrypted in transit and at rest, and a Business Associate Agreement (BAA) is included with every practice account. The patient portal signs patients in with a phone number and date of birth, so there are no passwords for staff to reset or patients to lose.

How long does it take to go live?

Most practices are live in about a week. Setup covers your calendar, the insurance plans you accept, your providers and their schedules, and the greeting Sage uses on your line.

Does it answer after hours and on weekends?

Yes. Sage answers every call 24 hours a day, 365 days a year, including nights, weekends, lunch breaks and holidays, in English and Spanish, and books the appointment in real time against the practice calendar, so a Saturday-night caller has a confirmed slot before the office opens Monday.

Who is IB365 for?

IB365 is for independent medical practices and clinics, from a solo provider to a multi-provider office, that want every patient call answered without hiring and re-hiring front desk staff. It is not designed for hospital systems.

How do I reach a person at IB365?

Call (888) 252-3019 any time, email hello@ib365.ai, or start a sign-up at ib365.ai/signup. The company is based in Sacramento, California.

Written by Ryan Bolden, founder. Medical reviewer for IB365: Dr. Uzoma Osuchukwu, Advanced Psychiatry Inc., an IB365 customer. Published 2026-09-24 · Last update 2026-10-09 · What changed: added this plain-language summary, the questions above, and the source for the 42% figure.

Sources: ¹ 1,700 calls in one week is the peak week recorded for a single IB365 practice in the IB365 call records. The 42% figure is from the Physicians Advocacy Institute / Avalere study.