Compliance

SMS Messaging Terms & Consent

InboundAI365, LLC (“IB365”) provides SMS messaging services to medical practices through the IB365 platform, including appointment reminders, telehealth links, provider status updates, and MyCare patient portal notifications.

At a glance: Appointment texts from your healthcare practice, sent through IB365. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Terms of Service and Privacy Policy.

How We Obtain Consent

Patients agree to receive appointment-related text messages from their healthcare practice (sent through IB365) in the following ways:

MyCare Patient Portal VerificationWhen patients verify on MyCare (mycare.ib365.ai), the page tells them they will receive texts about their appointments and how to opt out (Reply STOP). Message frequency varies. Msg & data rates may apply. Reply HELP for help.

Appointment Scheduling (Phone / AI Receptionist)When patients give their mobile number to schedule an appointment — on a call with the practice's AI receptionist (Aveena) or with practice staff — the practice may text them about that appointment (reminders, confirmations, and changes). Every message can be stopped by replying STOP.

Practice Registration / Intake FormsNew patients who complete intake forms (online or in-person) that include a phone number and SMS consent checkbox are opted in to receive practice communications via SMS.

Types of Messages

IB365 sends the following types of SMS messages on behalf of medical practices:

Appointment reminders — upcoming appointment date, time, provider, and location
Telehealth video links — one-tap access to virtual appointments
Provider status updates — notifications when your provider is ready for your appointment
MyCare portal links — access to the patient portal for self-service scheduling and appointment management
Appointment confirmations — confirmation of newly scheduled, rescheduled, or cancelled appointments
Practice notifications — important updates from your healthcare practice (e.g., office closures, schedule changes)

Message Frequency

Message frequency varies based on your appointment schedule and practice communications. Typical patients receive 1-5 messages per month. You may receive more messages during periods with multiple appointments. Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.

How to Opt Out

You may opt out of SMS messages at any time by using any of the following methods:

Reply STOP to any message to stop texts from that number right away

Reply STOPALL, CANCEL, UNSUBSCRIBE, END, or QUIT to opt out

Contact your practice directly to request removal from SMS communications

After opting out by text, you will receive a single confirmation message naming your practice: “[Practice name]: You are opted out and will receive no more texts.” Reply START to opt back in.

Help & Support

Reply HELP to any message and you will receive your practice's phone number and opt-out instructions. You can also contact us directly:

Phone: (888) 252-3019
Email: info@ib365.ai
Website: ib365.ai

Privacy & HIPAA

IB365 sends these messages as a business associate of your practice, under a Business Associate Agreement, and is designed to support the practice's HIPAA obligations. We do not sell, share, or use your phone number for marketing purposes unrelated to your healthcare practice.Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with or sold to any third parties. SMS messages contain only appointment-related information and practice notifications.

For our full privacy policy, visit ib365.ai/privacy.

Messaging Hours

IB365 will not send SMS messages between 9:00 PM and 8:00 AM in the recipient's local time zone, in compliance with TCPA quiet hours. The only exception is time-sensitive appointment notifications within thirty (30) minutes of a scheduled appointment (e.g., “Your provider is ready — join now”).

Consent Specificity

Your consent to receive SMS messages from IB365 is specific to IB365 and your healthcare practice. Your consent is not shared with, sold to, or bundled with any other company, service, or marketing program. This consent applies only to appointment-related communications and practice notifications from your specific healthcare provider using the IB365 platform.

Consent Revocation

Replying STOP takes effect right away for texts from that number. Opt-out requests made in other reasonable ways (for example, by calling your practice) are processed within ten (10) business days of receipt, as required by FCC regulations. After that, you will receive no further messages. If you wish to re-subscribe, contact your practice directly or visit the MyCare patient portal.

Record Retention

IB365 retains SMS consent records and messaging logs for a minimum of four (4) years in compliance with TCPA litigation requirements. Message content and delivery records are retained as part of the practice's communication history within the IB365 CRM.

Carrier & Cost Disclosure

Message and data rates may apply. SMS frequency varies based on your appointment schedule. Carriers are not liable for delayed or undelivered messages. Compatible with all major US wireless carriers including AT&T, T-Mobile, Verizon, and others. IB365 is not responsible for charges from your wireless carrier.